RETURNS & EXCHANGE
Brandson USA 7-Day Return & Exchange Policy
At Brandsonusa, we strive to ensure a seamless shopping experience for our customers. Our 7-day return & exchange policy allows you to return or exchange items purchased from our website within 7 days of receipt for any reason.
When you return an item, you will receive store credits, which can be used for future purchases. To qualify for a return or exchange, please ensure that:
✔ The product remains unused.
✔ All original tags and packaging are intact.
✔ The product is in its original condition (you may try it on but must handle it with care).
📌 Important Notes:
Exchanges are subject to stock availability and are only applicable for size changes.
If you wish to exchange your item for a different product, we recommend returning it for store credit and placing a new order.
Exceptions & Rules for Returns & Exchanges
🚫 Non-Returnable Items:
Items purchased from third-party distributors (online or offline) cannot be returned to us.
📦 Return & Exchange Conditions:
All items must be unused and in their original packaging (e.g., Lehenga must be returned in their original Lehenga Box).
Please allow 24 hours post-delivery for the order status to be updated in your Brandson USA account.
When submitting a return/exchange request, ensure that only the specified items are handed over to our courier partner.
🚚 Self-Shipped Returns:
If you choose to self-ship your return/exchange, kindly pack the items securely to prevent damage during transit.
We recommend using a reliable courier service.
A fixed reimbursement of $5 will be provided for self-shipped returns, subject to meeting our Return & Exchange Policy guidelines.
Any self-shipped product without prior notification through our return/exchange process will not be processed.
How do I return products purchased from Brandsonusa?
At Brandson USA, we offer a hassle-free 7-day return policy for products purchased from our website. Follow these steps to initiate a return:
Steps to Return a Product:
1️⃣ Go to ‘My Orders’:
Click on the ‘Return’ option under the ‘My Orders’ section on the Brandson USA Website.
Follow the on-screen instructions.
Make a note of the Return ID generated at the end of the process.
2️⃣ Refunds via Store Credits:
All refunds will be processed in the form of store credits, which you can use for future purchases.
3️⃣ Return Pickup Facility:
We offer a pick-up service in select locations based on our courier network availability.
If you opt for pickup, please place the product(s) in a secure package.
Ensure that the product is unused, unwashed, and has all original tags intact.
Our courier will pick up the return within 1-3 business days from the request placement date.
Please keep the package ready to expedite the return process.
4️⃣ Self-Shipped Returns:
If reverse pickup is unavailable in your area, you can self-ship the product(s) using any reliable courier service.
Pack the item securely, ensuring it is unused, unwashed, and all tags are intact.
Include a piece of paper inside the package with your Order Number & Return ID.
Ship the package to the following address:
📍 Brandsonusa Returns
G-12-k, Shaheen Bag, Abul Fazal Enclave -1, Jamia Nagar, PO: New Friends Colony, DIST: South Delhi- 110025
5️⃣ Store Credit for Self-Shipped Returns:
Share your courier tracking details with us via email at brandson670@gmail.com for a $5 store credit as a reimbursement for the shipping cost.
Note: Any product self-shipped after 7 days of raising a return request will not be accepted.
📩 Return Confirmation:
Once we receive your returned item at our warehouse, we will send you a confirmation email.
Store credits will be added to your Brandsonusa account for future purchases.
For further assistance, feel free to contact our customer support team.
How to Place an Exchange Request on Brandsonusa?
At Brandson USA, we make exchanges easy! If you need to exchange a product, follow these steps:
Steps to Initiate an Exchange
1️⃣ Go to ‘My Orders’:
Visit the ‘My Orders’ section on the Brandson USA Website.
Select the item you wish to exchange and follow the instructions.
Make a note of the Exchange ID generated at the end of the process.
2️⃣ Exchange Pickup Service:
We offer a pickup facility in select locations based on our courier availability.
If pickup is available, securely pack the product(s) and ensure it is unused, unwashed, and has all original tags intact.
Our courier partner will pick up the item within 1-3 business days.
3️⃣ Processing Your Exchange:
Once your item is picked up, we will initiate the exchange process within 24-48 hours.
Your new product (in the requested size) will be dispatched within 48-72 hours.
4️⃣ Self-Shipped Exchanges:
If reverse pickup is unavailable in your location, you can self-ship the product using a reliable courier service.
Ensure the item is unused, unwashed, and has all original tags intact.
Include a piece of paper inside the package with your Order Number & Exchange ID.
Ship the package to the following address:
📍 Brandson USA Exchanges
G-12-k, Shaheen Bag, Abul Fazal Enclave -1, Jamia Nagar, PO: New Friends Colony, DIST: South Delhi- 110025
5️⃣ Store Credit for Self-Shipped Exchanges:
Share your courier tracking details with us at brandson670@gmail.com for a $5 store credit as a shipping reimbursement.
Any product self-shipped after 7 days of raising an exchange request will not be accepted.
📩 Exchange Confirmation:
We will send you a confirmation email once we receive your exchange at our warehouse.
If your requested size is unavailable, we will contact you to offer store credit or a refund.
🚨 Important Notes:
We only allow one-time size exchanges per product.
If you experience another size issue with the exchanged item, you may self-ship the product back for a store credit or refund.
Further exchanges for the same order will not be provided.
For any assistance, feel free to contact our customer support team.
Currently, we pick up products only from selected PIN Codes. Please note the following salient points -
- We will pick up the return within 1-3 business days from the request placement date
- Please keep the return/exchange shipment ready and ensure that the product(s) is unused, unwashed and all the tags are intact
How to Self-Ship a Return/Exchange to Brandsonusa
If your area is not serviceable for pickup, you can self-ship your return or exchange using a reliable courier service. Follow these steps to ensure a smooth process:
Steps to Self-Ship Your Return/Exchange
1️⃣ Pack the Item Securely
Place the product in secure packaging to prevent damage.
Ensure the item is unused, unwashed, and has all original tags intact.
2️⃣ Include Order Details
Place a sheet of paper inside the package with your:
Order ID
Return/Exchange ID
3️⃣ Ship to Our Address
📍 Brandson USA Returns & Exchanges
G-12-k, Shaheen Bagh, Abul Fazal Enclave -1, Jamia Nagar, PO: New Friends Colony, DIST: South Delhi- 110025
4️⃣ Share Your Courier Details
Once you have shipped the package, email us at brandson670@gmail.com with:
The courier tracking number
The name of the courier partner
💰 Shipping Reimbursement
For all self-shipped returns, we offer a $5 store credit as a shipping reimbursement.
This credit will be added to your account for future purchases.
🚨 Important Notes
We must receive your self-shipped return/exchange within 7 days of your request.
Any package received after 7 days will not be accepted.
If you do not follow the return/exchange process before shipping, we will not process the return.
📩 Confirmation
You will receive an email confirmation once your return/exchange is processed.
For any further assistance, contact our customer support team.
Where should I self-ship the products to be returned/exchanged?
G-12-k, Shaheen Bagh,
Abul Fazal Enclave -1,Jamia Nagar,
PO: New Friends Colony,
DIST: South Delhi- 110025
By when can I self-ship the products that I wish to return/exchange?
You can self-ship the products you wish to return/exchange by any reliable courier service within 7 days of raising a return/exchange request. Any product self-shipped after 7 days of raising a return/exchange request will not be considered.
Refund Processing Time for Returned Products
We aim to process your refund as quickly as possible. The refund process depends on the return method you choose:
1️⃣ Refund for Picked-Up Returns
Once your product is picked up by our courier partner, we will initiate the refund within 24 hours.
The refund will be processed in the form of Brandsonusa Store Credits, which will reflect in your account within 24 hours.
A confirmation email will be sent to your registered email address.
2️⃣ Refund for Self-Shipped Returns
If you self-ship your return, the product will go through a quality check upon arrival at our warehouse.
Once the product passes the quality check, the refund will be initiated within 24-48 business hours in the form of Brandsonusa Store Credits.
The refunded amount will reflect in your account within 24 business hours after initiation.
If the product fails the quality check, we will not be able to process the refund.
💡 Note:
Store credits can be used for future purchases on Brandsonusa.
For self-shipped returns, a $5 store credit is also provided as a shipping reimbursement.
For any queries, feel free to contact our support team!
How do I return/exchange multiple products from a single order?
- If you are returning/exchanging multiple products from a single order together, we will generate a single Return ID/Exchange ID for all products and you will receive an e-mail and SMS confirmation for the same
- You can return as many items from a single order within the 7 days return policy. We will accept your return/exchange and arrange a reverse pick-up for the same.
Why did the pick-up of my product fail?
We make three attempts to pick up the item. If the item is not picked up on the third attempt, the pickup request will be marked as failed.
What Should I Do If I Receive a Damaged, Defective, Incomplete, or Wrong Order?
If you receive a damaged, defective, incomplete, or incorrect order from Brandson USA, please follow these steps:
1️⃣ Report the Issue Within 48 Hours
Inform us within 48 hours of receiving your order.
Provide clear images of the product received to help us process your request.
2️⃣ How to Submit Your Complaint?
Go to the ‘My Orders’ section on the Brandson USA Website.
Click on ‘Return’ and follow the instructions to upload the images.
📸 Image Requirements:
Upload at least 3 and up to 5 images.
Make sure the images are clear and highlight the damaged/defective/missing part of the item (preferably marked in red).
Include an image of the original tags, labels, and invoice.
3️⃣ Facing Technical Issues?
If you are unable to submit your complaint via our return portal, contact us:
📧 Email: brandson670@gmail.com
📞 Phone: +91 865 016 2817 (Customer Support)
We will investigate your case and provide the best possible resolution within 48 hours.
💡 Important Note:
Complaints raised after 48 hours of receiving the order may not be considered.
Our team will assess the issue and offer replacement, exchange, or store credit as applicable.